Re: SIMS 4: Stuck at preparing

Unfortunately, it's still stuck at preparing but at 52%. 

Is there a way I could download it on my C: and move it to my USB, instead ? 

I’m dealing with this issue too, did you ever find a solution?

@EA_Solaire I'm still having this problem and I've tried everything. Is there a fix?

Anything on this? I have tried everything above for almost a week now and I don't even get to a start of download or any percentage just preparing with zero progress over and over again. 

I'm having the same issue. I sent my PC off for repairs, got it back and cant play. At first when I tried it said my files were corrupt and to repair the game. That didnt work, so I uninstalled it. When I tried to re-intall, I cant even get passed Preparing, no percentage or anything. The amount of times I've cleared the cache is insane. I've tried every troubleshooting option that I've come across and nothing is working. I tried to download TS3 as well just to see if it was only TS4 acting weird, but that wouldnt download either.

Hey all,

If you're still getting stuck on preparing with your download, please run an EA Error Report with the steps here and attach your Error ID into this thread so we can investigate into this issue further. 

@Bacadrii 

You don't need to have an open case on the help site in order to run the Error Report- you can still run the report without including a case number, and copy the Report ID. Once you have the Report ID, please attach it to the thread here for me. 

any clues? ☹️

Writing to say that a factory reset of my computer fixed my issue!! Thank you SO much for whatever time you spent trying to help find a solution!

I just logged onto my friends account and tried to download TS4. And im able to download it on there but not on my acc.
So it has nothing to do with the pc its a problem with accounts or maybe a specific dlc?

Can you please help me with mine I’m somewhat having the same problems