SIMS 4: Stuck at preparing
Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Download Game When did t...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerHey all,
If you're still getting stuck on preparing with your download, please run an EA Error Report with the steps here and attach your Error ID into this thread so we can investigate into this issue further.
@EA_Solaire I created a case yesterday, but there isnt anything showing under "My Cases" Am I able to attach a screenshot with the Report ID? Or do I just need to create a new case?
- EA_Solaire
You don't need to have an open case on the help site in order to run the Error Report- you can still run the report without including a case number, and copy the Report ID. Once you have the Report ID, please attach it to the thread here for me.
- 7f21902f-1294-4cf7-9528-f5b4ab5d70e3
any clues? ☹️
Writing to say that a factory reset of my computer fixed my issue!! Thank you SO much for whatever time you spent trying to help find a solution!
I know this is 2 years ago but I've absolutely had it I'm factory reseting my computer now!
