SIMS 4: Stuck at preparing
Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Download Game When did t...
Forum Discussion
Anything on this? I have tried everything above for almost a week now and I don't even get to a start of download or any percentage just preparing with zero progress over and over again.
I'm having the same issue. I sent my PC off for repairs, got it back and cant play. At first when I tried it said my files were corrupt and to repair the game. That didnt work, so I uninstalled it. When I tried to re-intall, I cant even get passed Preparing, no percentage or anything. The amount of times I've cleared the cache is insane. I've tried every troubleshooting option that I've come across and nothing is working. I tried to download TS3 as well just to see if it was only TS4 acting weird, but that wouldnt download either.
- EA_Solaire
Community Manager
Hey all,
If you're still getting stuck on preparing with your download, please run an EA Error Report with the steps here and attach your Error ID into this thread so we can investigate into this issue further.
- @EA_Solaire I created a case yesterday, but there isnt anything showing under "My Cases" Am I able to attach a screenshot with the Report ID? Or do I just need to create a new case?
- EA_Solaire
You don't need to have an open case on the help site in order to run the Error Report- you can still run the report without including a case number, and copy the Report ID. Once you have the Report ID, please attach it to the thread here for me.
