Forum Discussion

ZaZoo_90's avatar
ZaZoo_90
3 years ago
Solved

Redeem code freeze

Hello, I started using the EA app but there is a problem when trying to redeem code from inside app, after clicking the button "Redeem code", app freezes and then shows an error message. Please see...
bug
mac
pc
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    @ZaZoo_90 

    Let's try redeeming your code from the account management customer portal here instead. Please let me know if you have issues here as well. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hello @maxxximum82,

Have you tried clearing the cache yet for the EA App to clear this up?

If this hasn't worked for you, and the customer portal isn't loading either, I'd recommend you get in touch with the live support team so they can look into redeeming this code manually for you on your account. You can reach out to live support via Twitter or Facebook for help on this. 

gretegeh's avatar
gretegeh
3 years ago

Hi,

it is now March, we cannot use Origin as we are forced to install this app and the issue is still now fixed??

Please fix basic functions before forcing to switch to an app, this is ridiculous.

Best wishes,

Grete

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