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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
4 years ago
Solved

[Resolved] Unable to launch The Sims 4 in EA App after moving from Origin

Hi everyone,  We're currently looking into some reports that The Sims 4 will not launch in the EA App after accepting the prompt to move over from the Origin client. In the meantime, we've heard ...
bug
mac
pc
  • EA_Cade's avatar
    EA_Cade
    3 years ago

    Hey all, 

    This issue had a fix released on the backend last night that resolves the specific issue that was occurring for players who could no longer launch The Sims 4 after moving from Origin to the EA app. 

    At this time if you cannot launch The Sims 4 on EA app, please fully exit the app by ending the EA and EA Background Service processes in the task manager, then relaunch the EA app and try again. If you still cannot launch The Sims 4 please run an EA Error Report and provide the Report ID in a new thread. 

    Thanks!

Bubbblyexp's avatar
Bubbblyexp
Seasoned Novice
3 years ago

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 24/02/2023
Summarize your bug "
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Here are some (not all) of the solutions I have tried myself that have been suggested by others, and might work for you, but did not work for me. 1. Uninstalling and reinstalling the app + game 2. Repairing the Sims 4 3. Adding all the Sims-related folders and EA app to exclusions so they are not recognized as malware by your PC 4. Downloading the legacy version of Origin (I doubt this did/will work for anyone) 5. Changing the location of the app/game 6. Removing my Mods My problem might be that
What happens when the bug occurs? Will not open, "error on our end"
What do you expect to see? The game launching.

‌

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 24/02/2023
Summarize your bug "
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Here are some (not all) of the solutions I have tried myself that have been suggested by others, and might work for you, but did not work for me. 1. Uninstalling and reinstalling the app + game 2. Repairing the Sims 4 3. Adding all the Sims-related folders and EA app to exclusions so they are not recognized as malware by your PC 4. Downloading the legacy version of Origin (I doubt this did/will work for anyone) 5. Changing the location of the app/game 6. Removing my Mods My problem might be that
What happens when the bug occurs? Will not open, "error on our end"
What do you expect to see? The game launching.

‌

This game should work. I also follow the other forum thread and it is disappointing how many people have the same problem and have had for so long, but it still hasn't been fixed. I'll be talking to customer service (again) soon.

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