Says There Is No Account Under My Email Adress
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) Says my account does not exist so I can't log in
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Cannot log into my account (EA says its non-existing)
When did this happen? (dd.mm.yy hh:mm) 02-17-2023
Summarize your bug Came onto my PC to play my games I bought on origin though now I must use EA. when I try logging in it says there is no account under my email. (phone number was never set up so i can't use that)
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Attempt to log into EA
What happens when the bug occurs? I am told there is no account under my credentials.
What do you expect to see? My log in fixed and to have all of my games back.
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) Says my account does not exist so I can't log in
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Cannot log into my account (EA says its non-existing)
When did this happen? (dd.mm.yy hh:mm) 02-17-2023
Summarize your bug Came onto my PC to play my games I bought on origin though now I must use EA. when I try logging in it says there is no account under my email. (phone number was never set up so i can't use that)
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Attempt to log into EA
What happens when the bug occurs? I am told there is no account under my credentials.
What do you expect to see? My log in fixed and to have all of my games back.
Hi there, @0u0w1ut6gvt2
It sounds like you're logging in to the wrong account. The account you're posting with appears to be new as well so if that's the one you're logging in with, it wouldn't be showing any games you have on your main account. An advisor should be able to track this down for you. It's not something we can help with over Answers HQ so you'll need to contact support again. To do that, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
