Forum Discussion
Do not purchase anything from EA play, it's fraud.
I purchased expansion packs months ago.
I can no longer access the original game and download it. EA offers no solution.
Yet I can download the game with no problem on STEAM.
I am getting no refund, so I assume EA play is complete fraud.
Stay far away and do not purchase anything from EA play ever.
- GiardiniDiMarzo2 years agoLegend@Kingbones33 EA Play is a subscription-based video game service. If you do not continue to pay for the subscription, you clearly lose the content (Expansions or Game Packs).
As a first suggestion to re-download The Sims 4 base game I would say to clear the EA app cache. Click on the menu at the top left and then on Help>App Recovery. At that point try to start the download again, try to have only the app active while you re-download the game (so close other programs).- 2 years ago
I paid full price for the expansion packs and did not use the subscription service. Everything stopped working and I can no longer download the game as others seem to be having this issue. EA is not taking any accountability for this issue.
I get stuck on preparing the download for sims 4, but can download other games. I have no issues downloading on STEAM, and I am seeking a refund.
But EA has the most incompetent customer service in existence and directed me here with my issues.
Who can help with refunds because this is beyond unacceptable.
EA sold me something that they clearly broke for me and others, and have left us with nothing.
I have done all the silly troubleshooting suggestions.
The problem is through EA's software.
So refund me or send me the physical copy of the game.
Since EA clearly can't fix what they broke.
- GiardiniDiMarzo2 years agoLegendFirst of all we are players like you here trying to help within the limits of our competence and ability, unfortunately we don't have access to your account and we certainly can't be the ones to provide support for a possible refund. That said, the title of this post is EA play (which is the subscription service) and the complaint was about that. If, on the other hand, the problem is with the EA app, we can talk about that.
Have you tried starting App Recovery yet?
- 2 years ago
I have been working on this since 6am, thats beyond unacceptable.
After all the research I have done, it's clear EA is the cause of this issue. SO they need to refund me since I can't access my expansion packs if I can't even use the free game.
Everyone needs to be aware of this fraud and theft.
- 2 years ago
WHO DO WE CONTACT FOR REFUNDS?
EA sold me a product that doesn't work and has a game satisfaction guarantee, lol. It's so amazing how ridiculous that is.
Yet no customer support person can help me and simply leave my tickets open as an issue they are aware of with no solution. Upon further research they haven't fixed this issue for weeks.
I can download the game on STEAM but not EA play, it's stuck at preparing.
I want a refund. I did want to purchase the expansion packs on SSTEAM. But I want nothing to do with EA at this point.
This experience has show they don't care about me as a customer. Directing me to here for my issues.
The issue is not on my side, as I can download other game from EAs software. Just not sims 4, yet I can download sims 4 from STEAM.
- SC3E1012 years agoRising Ace
@Kingbones33 I don't know if this link will work or not so here it is.
The way that EA handles customer service is confusing sometimes and they may even not help you at all so just be warned.
https://help.ea.com/en/help/account/returns-and-cancellations/
Reply if you need any more help or advice.
- 2 years ago
It doesn't help, unfortunately. I can't stand EA.
What a complete and utter scam
- jpkarlsen2 years agoHero (Retired)
If you are talking about The Sims 4 it is free to play so if that is the case then there will be no refund since you did not pay for it.
- 2 years ago
I bought multiple expansion packs and can no longer access them. Since I can't download Sims 4 from EA.
Yet I can download other games from EA and download Sims 4 from STEAM.
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