Sims 4 DLC from Steam or Epic Greyed Out on EA app for Mac (Worked on Origin)

Hi,

I have seen a few threads like this but none as specific and no real soultions I could find (in the time I could spend scrolling through). 

I used to have a Windows PC so I played Sims on it using Steam. I bought the Sims Pets expansion and Parenthood, and some other add-ons. I now have a Mac so I changed over to EA all was fine with the base game, but my add-ons won't carry through? They are greyed out, saying 'available on Windows'? 

Even when I go through the EA app I can't purchase them as it says I already own them?

I did some googling and it seems like this is just a thing that happens. Surely not, it can't be that you buy on one device and it doesn't transfer over surely??

Also- I checked, and my steam account is connected to my EA account.

Please, any advice on how to fix this thanks!

So, I originally had Sims 4 on my old MSI laptop, but I got a Mac for Uni. I had crystal creations, cats and dogs, city living, the holiday celebration pack, laundry day, paranormal, parenthood, seasons, tiny living, horse ranch, and get to work. 

now that I have switched to a Mac in the game if I go to the store it says I own them, but in manage add-ons they are grey and say available on windows under them. The worlds that came with the packs aren’t locked like un purchased packs worlds are they are foggy looking and say world not installed. 
I know I could re-purchase the packs because I got fed up and re-purchased Get to Work, but I don’t want to do that again I just want my packs back.

p.s I purchased the some of the packs through steam, but some of them like horse ranch I got on the EA app on my phone. 

I have the exact same issue with The Sims 4: Fashion Street Kit and The Sims 4: Luxury Party Stuff. The pack used to work just fine, I downloaded them on the EA app. A few months ago, I had to re-download the game and all of the sudden the packs are unavailable. I even contacted ea support but they just told me to post on the forums so here I am. 

The exact same issue happened to me, but with the fashion street kit and luxury party stuff pack instead of jungle adventure. Like you said they worked perfectly fine before!

I have this issue as well. I contacted ea support on the live chat and they did not help. I don't know what to do

I need my add ons switched from windows to Mac they won’t download at all 

TheViscountess23​ 

Nope, unfortunately not. DLC is not transferable between Windows Steam and Mac EA App. You will have to rebuy the Packs.

Long story short, my hp computer broke and there was a good deal on a MacBook so I switched over.

Bad news, all the sims packs I bought on steam I can’t download anymore since sims on steam only works for windows

Is there a way around this so I don’t rebuy them all again? I spend hundreds of dollars on the packs.

I reached out to EA and they haven’t said anything so I feel like I’m SOL. I tried transferring all the downloads thru a usb drive like es games website said to but it still didn’t work bc I downloaded them on steam.

Would appreciate any feed back, even the bad kind lol

Hi,

When I was on Windows, I downloaded and played The Sims 4 and my add-ons through Epic Games without any issues.
Now on Mac, in the EA App all my add-ons show as "Windows only," so I can’t install them.

Has anyone else had this issue or found a fix?

Thanks!

I recently switched from Windows to a Mac and was transferring my game when I realized that 3 packs wouldn't transfer but were shown as owned (Jungle Adventure, Luxury Party, and the Fashion Street Kit), all of which were purchased during the 2023 Epic Games sale, where they were given away for free. Specifically, when I click manage add-ons it shows the packs greyed out and says "Available on Windows" below each. I now realize that Epic Games doesn't support Mac OS for The Sims 4, so I can't link my EA account like I did when I initially got the packs. For me to play on my Mac with these packs, would I have to repurchase these packs on my own or is there another way I can get them back because I don't want to repurchase?