Sims 4 download stuck at 2%

I originally downloaded the sims 4 earlier this year and have played almost 1000 hours at this point. I had to uninstall to download a Windows 11 update and then redownload on a jump drive as my laptop doesn't have enough memory alone. Every time I try to download it, it gets stuck on 2% preparing and it never goes any further. I've tried clearing the cache, I've tried uninstalling and reinstalling, I've tried even switching to use different internet to see if that works. And so far, nothing seems to. I'm completely out of ideas on what to do next. Any advice would be amazing.