Forum Discussion
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 0eb96cc6-adf6-41e0-b833-ac6c9eeaf923
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 06.05.2023 01:40
Summarize your bug When ever I start EA App and go to my library it shows my games as not been installed and if I click for example The Sims 4 ( I have almost all expansion packs etc.) it says I need to install all of them. Over 50GB. But I have them all already installed. I need to use App Recovery to make EA App to recognize I have my games already installed. This has been happening maybe a week now, every time when I restart EA App.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Start EA App and try to play The Sims 4.
What happens when the bug occurs? I start EA App and go to my library it shows my games as not been installed and if I click for example The Sims 4 ( I have almost all expansion packs etc.) it says I need to install all of them. But I have them all already installed.
What do you expect to see? EA App recognizing the games installed.
EA App doesn't recognize games installed.