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Gracie87's avatar
Gracie87
4 years ago
Solved

Sims 4 Realm of Magic Pack Missing

Okay so, I have recently bought a new laptop and when I downloaded the EA App and then downloaded Sims 4, all my packs were there EXCEPT for Realm of Magic. I purchased Realm of Magic the first year ...
bug
mac
pc
  • EA_Solaire's avatar
    EA_Solaire
    4 years ago

    @Gracie87 

    If you right-click The Sims 4 game tile in your game library, and go to Show Game Details-> Game Packs, are you seeing Realm of Magic there as unlocked, or purchased? 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
4 years ago

@Gracie87 

If you right-click The Sims 4 game tile in your game library, and go to Show Game Details-> Game Packs, are you seeing Realm of Magic there as unlocked, or purchased? 

Gracie87's avatar
Gracie87
4 years ago

Thanks so much! That worked! It showed that Realm of Magic and 2 other game packs weren't installed. I guess they didn't download when I installed Sims on this new laptop.. Sorry for the really late response, but thanks again! [ Also, I do remember now that I purchased Realm of Magic as part of a "build your own bundle", so I'm guessing that's why it doesn't show up in my purchase history. I can't keep with all the game packs I buy lol... ]

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Gracie87

    Great, so glad to hear you were able to get your packs installed! 

    Please feel free to reach out again if you run into any other issues 🙂 

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