Forum Discussion

HelaShade's avatar
2 years ago
Solved

Sims 4 Sale Not Working

None of the Sims 4 packs on sale seem to be on sale when it asks me for my credit card charge and asks for $39.99 instead of $19.99. I'm not willing to hit the submit button and be charged when it's impossible to email or live chat with someone. (The browser doesn't allow me to select the device I'm using as there are no options in the dropdown window to be selected—both on Google Chrome and Microsoft Edge—making it impossible to submit a ticket to get to the next screen.)

Will someone please tell me if this is just a glitch or an issue with EA? Why is it so hard to contact support for this company so they can make a sale?

  • Hi @HelaShade 

    This sale just expired as of 10AM PDT this morning. Please check the EA app store directly instead of the in-game store for the current pricing. If your in-game store is still reflecting the sale prices from earlier today, try clearing the cache for the EA app and running a repair for The Sims 4. 

2 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @HelaShade 

    This sale just expired as of 10AM PDT this morning. Please check the EA app store directly instead of the in-game store for the current pricing. If your in-game store is still reflecting the sale prices from earlier today, try clearing the cache for the EA app and running a repair for The Sims 4. 

  • HelaShade's avatar
    HelaShade
    2 years ago

    Thank you for letting me know. I wouldn't have thought to check Ea App store versus the in-game store since I hardly use this app and haven't in a while. Appreciate the prompt response. Have a good one.

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