Sims 4 Sale Not Working
None of the Sims 4 packs on sale seem to be on sale when it asks me for my credit card charge and asks for $39.99 instead of $19.99. I'm not willing to hit the submit button and be charged when it's impossible to email or live chat with someone. (The browser doesn't allow me to select the device I'm using as there are no options in the dropdown window to be selected—both on Google Chrome and Microsoft Edge—making it impossible to submit a ticket to get to the next screen.)
Will someone please tell me if this is just a glitch or an issue with EA? Why is it so hard to contact support for this company so they can make a sale?
Hi @HelaShade
This sale just expired as of 10AM PDT this morning. Please check the EA app store directly instead of the in-game store for the current pricing. If your in-game store is still reflecting the sale prices from earlier today, try clearing the cache for the EA app and running a repair for The Sims 4.
