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Blue5ka's avatar
Blue5ka
3 years ago

SIMS 4: Stuck at preparing

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Download Game When did t...
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pc
ZyagiGames's avatar
ZyagiGames
2 years ago

Hello. I bought 2 applications for The Sims 4. After installing them, The game stopped starting. I completely uninstalled the game and now I can't even install it. Endless preparation, can't get to the installation steps. Clearing the cache doesn't help at all. What should I do in such a situation?


  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @ZyagiGames 

    I've merged your post in with the current main thread for this issue- please follow the steps in the post here to run an EA Error Report and provide me with your Report ID so we can look into this further. Thank you! 

    • ZyagiGames's avatar
      ZyagiGames
      2 years ago
      my Id of my error report
      53edde6e-a693-4bf5-a729-1ad1ccedae16
      • EA_Solaire's avatar
        EA_Solaire
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @AAnimeX & @azgargoyle,

        Your posts have been merged in with the current main thread for this issue- please follow the steps in the post here to run an EA Error Report and provide me with your Report ID so we can look into this further. Thank you! 

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