Sims 4 there's a problem with your download

I have not played the Sims in a couple of years and now have a newer Mac, I was able to download the EA app without issue, as well as log in to my account and view my game and expansion pack. However, when I attempt to download the game, it pauses the download after a few seconds and says "Download Error." I have already cleared the cache, and no change. Has anybody experienced something like this before? I am wondering if it is because I haven't accessed the game in a few years, if it is because I am now living in a different country with my only wifi access being a hotspot, or if it is because I changed laptops. I am very technologically illiterate, if somebody has a potential resolution for me that would be much appreciated!