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sophiaa080908's avatar
2 years ago

Sims is unavailable

I had sims a couple years ago on an old email tried login in but couldn’t so i ended up making a new account.

the only issue is once i made the new acc on EA and downloaded sims it didnt show a downloading time and just it greyed out and has the word unavailable under it. Im rlly bummed bc i was looking forward to playing the game again but it wont work. I tried ;

logging out then back in 

shutting down my computer 

closing the tab

none of it has worked

1 Reply

  • EA_Cath's avatar
    EA_Cath
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @sophiaa080908 ,

    Are you playing on PC or on Mac? Are you trying to download the free version of the base game?

    As a first step, you can try clearing the EA app cache by clicking the three dashes in the far-left corner of the EA app > Help > App recovery > Clear cache. Then check if you are able to download the game.

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