Sims wont update - stuck on preparing

I’m not saving on an external at this time. At this point the base game installed with no issues on stream and the dlc installed fine with ea. I don’t understand what’s causing the issue since this update but we really shouldn’t have to do all this to get the game to work. 

hi! if your downloading it on a hard drive or flash drive i think i found a solution! just remove all the date into another flash drive and format the drive to NTFS! it should most likely work!

im glad you got it to work! It’s worth a try! I’m at my wits end and about to just give up on EA all together. I’m going to try this tomorrow and see what happens. Fingers crossed it works. Thank you for sharing 

Someone helped me and sent me a comment they saw before! i managed to find out that my sims 4 folders where courrputed and that's why but now it wont download. i do recommend doing this though so it doesn't result in a virus

"Okay I'm pretty sure this is how I did it because I was in a flap and tried so many things but I'm pretty sure this is what did it.

First cancel the download of Sims 4 and click on the game, next go to manage and uninstall it.

Next I tried to delete any remaining files from the game using Shift + Delete (THIS BYPASSES THE RECYCLING BIN also MAKE SURE YOU ARE ONLY DELETEING FILES OF THE GAME INSTALL not the folders where all your saves, mods, screenshots etc are. Just the actual Sims 4 game files when you install the game go. This was easy for me as I have the game on an external drive) If there are any remaining files/folders, these are probably the corrupt ones.

Now it's technical stuff I don't 100% understand so just keep that in mind. Run in safe mode. Hold Shift and restart your computer. (make sure you hold shift till the blue options screen pops up) select Troubleshoot, then Advanced options>Startup settings>Restart. Once it restarts again click F4 to run in safe mode.

Now go to your start menu and search for Command Prompt, on the right click Run As Administrator.

Run chkdsk. if you don't know what that is type in the command      chkdsk enter drive here /f /r

for example I did     chkdsk D: /f /r

Once that is finished you need to log out and log in as Admin

As Admin you should be able to Shift + Delete the remaining files that where corrupted

Now restart your computer all fresh and you can log back in as yourself. For good measure clear the EA app cache. (The three dashes in the top left of the screen, click Help, then App Recovery, now Clear Cache.)

Hopefully now when you reinstall the Sims 4 and any packs it shouldn't stop at 3% and fully install everything. I hope this helps you. Let me know if you have questions.“

Same issue! I am trying to update my game and it fails every time. Doesn’t tell me why either. Cleared cache. Tried to repair that also failed. Deleted the app and reinstalled it. Same issue. At this point I don’t know what’s else to try. It was working fine a week ago playing off line. Was waiting to update so any bugs could be fixed but that was a joke clearly. I’m basically done buying anymore packs at this point. I just want to play

if you ever find a solution let me know!

I have the same problem. it's exactly the same. can someone help????