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NahjieQueen's avatar
NahjieQueen
Newcomer
21 hours ago

Stolen EA Account

Hello There! 

    This morning I tried to log in to my EA account to play sims and was then told I needed a verification code to log-in. The email it sent the code to is not mine and I've never had an email that short. It also said my phone number and old email that was connected to the account was no longer attached to the account. I have made a new EA account and came to realize none of my many games and packs were available to me. If there is a way to recover my account, please get back to me at the earliest time possible. Thank you.

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    20 hours ago

    Hey there NahjieQueen​ 

    So sorry to hear about your account! While we aren't able to help with compromised accounts here on the forums, the live support team can help you re-secure your account and get you logged back in.

    First, please run through the steps here to be sure your account is as secure as possible. Once you've done that, be sure to contact the live support team for further help on this by submitting a request on the help site here

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