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minajesty's avatar
minajesty
New Novice
2 months ago

"The app couldn't connect to internet"

Very frustrating few days - I cannot play the new DLC I bought because the EA app says I'm not connected to the internet when I clearly am.

I've tried absolutely everything (clearing the cache, changing DNS servers, giving full disk access to EA App and EABackgroundService, restarting computer, installing and reinstalling EA App, resetting wifi router, using different wifi sources, and even updating my iOS to Sequoia). The issue is clearly not me, it's the EA App!

So very deeply frustrating. I can't express how annoying this is. We spend so much money on these games only to not even be able to play them!

 

ea app functionality
launching
technical issues

7 Replies

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  • minajesty's avatar
    minajesty
    New Novice
    2 months ago

    Nope :(

    and no response from EA when I contacted them from help... as usual...

  • suamela1's avatar
    suamela1
    Rising Novice
    2 months ago

    I also applied for help and did not get an answer, I wonder if deleting simsi will fix it

  • suamela1's avatar
    suamela1
    Rising Novice
    2 months ago

    It seemed to work but this time it got stuck at 51%

  • TheRealHalle's avatar
    TheRealHalle
    Rising Novice
    16 days ago

    EA PLAY APP HAS A LOT OF UNDLERYING BUGS ANBD ISSUES. EA PLAY NEEDS TO ADRESS AND FIX ALL THOSE ISSUES BEFORE ANY OF THEY FIXES THEY RECOMMEND WILL WORK. THIS IS THESE TEMP FIXTHAT DO NOT WORK IS EA PLAYS SCAPEGOAT TO ADRESS AND FIX THE REAL ISSUES

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