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belikata's avatar
2 years ago

the games ı bought do not appear in my ea app library

the games ı bought do not in my library

1 Reply

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @belikata 

    If your game library is still showing as empty, please try the following steps to clear this up:

     

    • Open task manager, locate EA Background Service, and end task
    • Clear the cache for the EA app
    • Check that the EA app is fully updated
    • Run the EA app as an administrator 
    • Check for any background applications blocking the EA App

    • Make sure the EA app or other launcher is closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%
    • Navigate to Electronic Arts\EA Services
    • In the license folder, you can delete all the files

    As these are license files for older titles, you won't lose any progress or data.

     

    Clear the cache for the EA app, and if the game has the option, repair the game and launch it again.

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