The problem with the EA app to access the game

I am having a persistent issue with launching Star Wars Jedi: Survivor on PC through the EA App. Every time I try to start the game, I receive the error message: “Try resetting your password and restart your game. .”  i changed password the linked account many times but it did not work.

I have already gone through all available troubleshooting steps without success.

This includes

reinstalling the game multiple times, 
reinstalling the EA App,
clearing the EA App cache,
running the app as administrator, enabling and disabling the in-game overlay, restarting my PC multiple times, checking EA App logs (which showed no clear errors), and attempting to locate and repair EA AntiCheat (which I could not find in the installation folder). I have also followed all troubleshooting instructions previously provided by EA support.

At this point, i have tried many ways to solve this problem. I have exhausted all troubleshooting options available to me. I would appreciate help with a deeper investigation, possibly related to account entitlement or backend issues, as I am unable to launch a game I have purchased. plz help me. i purchased this game and played for 5 percent in the game progress.