Forum Discussion

rdkieran's avatar
rdkieran
11 months ago

The Sims 4 - Fails to load via Steam or EA app

Game has previously loaded successfully, earlier in the year. I have not successfully loaded the game since July, but couldn't find a solution then. I have tried again now, and still no solution I've...
pc
technical issues
EA_Cath's avatar
EA_Cath
Icon for Community Manager rankCommunity Manager
11 months ago

Thank you for the info @rdkieran !

Dang, I thought a clean reinstall would sort it out 😞

I think that there is still a conflicting version left on your account somehow. Would you mind getting in touch with our help support? They will be able to see all versions of the game on your account and erase the conflicting one: Contact EA Help

Let me know how that goes!

rdkieran's avatar
rdkieran
11 months ago
@EA_Cath EA Help was unable to assist. They said that they were unable to change anything in my account and they directed me back to the forum here. Is there anywhere else I can contact to fix this?
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    11 months ago

    @rdkieran  Unfortunately, only support can help with this type of issue.  So please try contacting them again.  This time, it might help to specifically ask that the EA Play version of Sims 4 be removed from your account.  The key word is "entitlement."

    • rdkieran's avatar
      rdkieran
      11 months ago

      Great, I'll give it another go and see if they can put me through to someone with those permissions. I'll let you know how it goes!

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