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rdkieran's avatar
rdkieran
11 months ago

The Sims 4 - Fails to load via Steam or EA app

Game has previously loaded successfully, earlier in the year. I have not successfully loaded the game since July, but couldn't find a solution then. I have tried again now, and still no solution I've...
pc
technical issues
puzzlezaddict's avatar
puzzlezaddict
Hero+
11 months ago

@rdkieran  Unfortunately, only support can help with this type of issue.  So please try contacting them again.  This time, it might help to specifically ask that the EA Play version of Sims 4 be removed from your account.  The key word is "entitlement."

rdkieran's avatar
rdkieran
11 months ago

Great, I'll give it another go and see if they can put me through to someone with those permissions. I'll let you know how it goes!

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