Forum Discussion

KamiDOTexe's avatar
3 years ago

'There's a problem with your download - Something went wrong during

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 'There's a problem with your download - Something went wrong during your download. Give us a few minutes, then try again'
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 16/10/2022 22:02
Summarize your bug EA App calculates download of Battlefield 2042 to D:\EA Games\Battlefield 2042 EA App then gives the error 'There's a problem with your download - Something went wrong during your download. Give us a few minutes, then try again'
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to download a game to any drive other than C:\
What happens when the bug occurs? EA App produces the error: 'There's a problem with your download - Something went wrong during your download. Give us a few minutes, then try again'
What do you expect to see? YOUR DEVS FIX THIS GARBAGE!!! I Expect to see the app that I am required to use to download the games that I PAID MONEY FOR Actually work. So that I have access to what I PAID FOR.

What is going on here EA?

Why do you always push half baked full blown dumpster fires?

How do I resolve the issue here considering NONE of your products JUST WORK from box?

39 Replies

  • oodlz's avatar
    oodlz
    3 years ago
    @A_PsychoticTurky This isn't a solution as most users are accessing games through the EA App because of the integration between Xbox Game Pass and EA Play. Origin does not work with EA Play.
  • Have you fix it and how....?i have tha same problem...i have installed again the app,i have open it as admin,i have also put down the defenders what else to do.....

  • Downloading the old origin exe doesnt work for me, because as soon as you launch it, it has a popup which tells you to install EA app.

    You can't minimise or close that without closing the app.

  • 31234938aa4b6d5's avatar
    31234938aa4b6d5
    3 years ago

    For anyone else struggling this works:

    WHAT FIXED IT FOR ME:

    Make sure that in your task manager in the STARTUP tab - "XBOX APP SERVICES" is set to disabled so it doesn't start on its own.

    Then, open your menu start and type in 'services'. Open that system app. We're looking for EABackgroundService. If you focus the list of services and start typing "EA" you should be able to find it easily. Right click it, go to Properties, and set it to Manual.

    Now that we got this out of the way...Restart the PC and immediately before doing anything else, open your EA Desktop folder and double click on "APP RECOVERY" shortcut. It's probably located in C:\Program Files\Electronic Arts\EA Desktop\EA Desktop

    Clear the cache, log into your account and install the game you want. You don't have to repeat the first few steps from now on.

    DONE!

  • 31234938aa4b6d5's avatar
    31234938aa4b6d5
    3 years ago

    If I can find that fix in ten minutes, how come EA support staff dont know it after several months?

  • SianneShep's avatar
    SianneShep
    Seasoned Novice
    3 years ago

    I tried this, but it wouldn't open Origin as the EA App was still installed.  However, when I returned to the EA App it miraculously found my games again!  I've had to d/load everything again, which was a pain in the *, but at least I have my content back.  Hurrah!

  • KamiDOTexe's avatar
    KamiDOTexe
    2 years ago

    Yeah, this still doesn't work for me two years later. Friggin crazy, and there still isn't a response from EA.

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