There's a problem with your download

I had a similar issue and documented it.

https://answers.ea.com/t5/Bug-Reports-Technical-Issues/quot-There-s-a-problem-with-your-download-quot-My-account-can-t/m-p/12795674/highlight/true#M32472



Bug:

I was unable to download Battlefield 1 on my EA account due to a persistent "There's a problem with your download" error. I have an EA Play membership and it includes Battlefield 1. The issue was not present when another account is logged into the EA App. This issue occurs with any computer I logged into with my account.

Solution:

1. Fully cancel EA Play membership subscription and either:
   
   
   • Wait until your remaining membership expires
     
     Or
     
     
   • Remove EA Play membership access before paid through date (An EA Help representative action is the only way I know how)
     
     Note: Optimally one would receive a refund for the month they would be cancelling, but it may prove difficult.

1. Confirm the absence of an EA Play membership by clearing cache and/or logging out then logging back into the EA App.
   
   Note: If removing EA Play access before paid through date, wait until you have confirmed its absence before disconnecting with the EA Help representative 
   
   
2. Purchase EA Play membership subscription and restart EA App.
   
   Note: At the time of this post the first month of a new EA Play membership subscription is $0.99.
   
   
3. Download game and play as normal.