Community Manager
MAC User
I bought Get to Work, Toddler Stuff, and Outdoor Retreat. Everytime I try to download them I get this error (pictured below). I bought other stuff packs after trying to download them and they have worked. It is just these three. I have cleared the cache, uninstalled and reinstalled EA and the game, restarted the app, restarted my laptop, probably more stuff I don’t even remember. i tried contacting EA Support twice, they are useless. Neither case got resolved and I’m currently trying to contact them again. I paid for those extra content packs and can’t even play with them. Also it’s not a space issue on my MAC, I’ve already checked.
My EA app won't let me download the sims 4 dlc. Keep getting the same something went wrong message.
I've tried:
-Re-installing the EA app
-Clearing the EA app cache
-Re-installing the sims 4 (with steam)
All solutions I could find were 2 years old or even older and did nothing as stated above.
Please help I just wanna play my save game with the dlc I own.
I see that my massage has been moved to this topic, to be clear I'm on Windows!
Finally after almost rebooting my pc I found my fix, I had to delete the EA files in my documents. Then, and only then, when I start the sims 4 I get the pop-up pack download in progress.
EA app self still did not work!
