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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
10 months ago

"There's a problem with your download"/"Something went wrong" EA app Error - '24

Hey everyone, We've noticed some of you are still running into the "There's a problem with your download" or "Something went wrong" error in the EA app while downloading or installing games or DLC...
bug
mac
pc
SaarFL's avatar
SaarFL
10 months ago

I have EA Play through Xbox gamepass for PC but when trying to install a game (like Star Wars Jedi Survivor) it gives me this error "We're having trouble connecting to EA app. Try restarting the Xbox app or contacting EA app support". I also can't see Xbox in the EA connections tab.

I have tried:
restarting my pc
fully closing both the Xbox and the EA apps

reinstalling the EA app

But nothing has changed. Would love to get some help as I found nothing helpful online.

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
10 months ago

@SaarFL 

Hey, I wanted to follow up on this thread to see if you continue having issues with the game!


Cheers!

  • SaarFL's avatar
    SaarFL
    10 months ago

    yep, nothing has changed as of now.

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      10 months ago

      @SaarFL The teams are on it. We have a few threads on the EA app and Game Pass.

      Once we have an update, we will post it on the main threads. Keep an eye out on the main EA app and EA Play boards for those updates.

      Cheers!

      • DuduProplayer11's avatar
        DuduProplayer11
        10 months ago

        @EA_Shepard Do you guys have an estimative of time until the problem is solved? (srry if bad english)

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