Hello, I have a problem with the game. When I installed it on my pc with the game pass ultimate, I was able to start it normally. But when I restarted my pc, the EA app told me that I didn't have access to it, so it might have been installed on my pc by another user .Although there was only one user on this pc.Can anyone help me with this?
Community ManagerHi there @LukeSly_Gaming,
Have you checked that you're logging into the EA app with the same EA account that your Xbox gamertag is currently linked with? You'll need to be logging in with the correct account details to access your games.
You can verify if you're logging in correctly by checking the Connections tab on your EA account- if you don't see your gamertag listed there, that means you're logging in with the wrong EA account details.
Community ManagerWhat game specifically is missing from your account? Was this game purchased directly through the EA app?
Community ManagerIf they went missing after your transfer over to the EA app, then they were most likely registered with a different EA account than the one you've logged into the EA app with.
We don't have access to your account details here on the forums to verify where your games are located, but you can contact live support again, provide your order number for these purchases, and the live support team can locate and verify which EA account the games are currently tied with.
@EA_SolaireNo, they were NOT. If they were, they would not appear in my account history, would they? I have written this many times, and still you repeat yourself. Do any of you actually read what people write?
