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cebmarin's avatar
cebmarin
Seasoned Ace
2 months ago
Solved

Turkey Players Facing Sims 4 Purchase Error 54001 on EA app (Aug. 2025)

I have been trying to purchase The Sims 4 Essential Glam Kit through the EA App for the past two days, but I keep receiving the following error: "We had some trouble processing your request. Select...
accessibility
ea app functionality
error code
pc
purchase issue
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    2 months ago

    Hi all,

    This issue should now be resolved - players in Turkey should now be able to purchase directly from the game hub page in the EA app and use the build your own bundle feature.

    If you're still running into this error, please let me know so we can continue to investigate. Thank you! 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 months ago

Hi all,

This issue should now be resolved - players in Turkey should now be able to purchase directly from the game hub page in the EA app and use the build your own bundle feature.

If you're still running into this error, please let me know so we can continue to investigate. Thank you! 

  • cebmarin's avatar
    cebmarin
    Seasoned Ace
    2 months ago

    Thank you!!!

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