Forum Discussion

roadtalontsi's avatar
3 years ago
Solved

@tx.rr.com not receiving password reset pin codes.

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe email password reset pin
When did this happen? (dd.mm.yy hh:mm) 7/25/2023
Summarize your bug I'm trying to reset my pin code for my origin account so I can have my games back. EA server is not sending the reset email to @tx.rr.com
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? try send an email to @tx.rr.com email accounts.
What happens when the bug occurs? I cannot have access to games I paid for
What do you expect to see? An email with a pin code to reset my password

Third times a charm...

Im trying to reset my password for an origin account since the migration to EA. EA server is not emailing the reset pin code to my @tx.rr.com .

I have multiple chats and emails. It's all useless bots. I need a real human please. I want to play the games I paid for. Who can help me? 

I opened a different email account to verify issues. @ea.com will respond to my emails with "Hello,

We no longer monitor this email address and we want to make sure you get the help you need.

Visit EA Help and log in with your EA account information.There you can browse help topics or click Contact Us at the bottom of any help article to ask a specific question. You can also participate in discussions with the player community on Answers HQ.

Regards,
The EA Help team" 

but @e.ea.com will not respond or send emails. The issue is on E.EA's end. I just want to restore my account and play games. I need a real human. PLEASE!

  • Hey @roadtalontsi,

    I'm afraid we're not able to make any changes to your account via the forums, as we can't discuss or verify any account info on the public boards here.

    You should be able to create a new case here to get in touch with our support team directly.

    Since you're unable to log in and access your games without receiving that email, after following the above link you should be able to select the options The EA app  | PC  | Manage my account  | Can't log in to get started.

3 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @roadtalontsi,

    I'm afraid we're not able to make any changes to your account via the forums, as we can't discuss or verify any account info on the public boards here.

    You should be able to create a new case here to get in touch with our support team directly.

    Since you're unable to log in and access your games without receiving that email, after following the above link you should be able to select the options The EA app  | PC  | Manage my account  | Can't log in to get started.

  • I'm not sure how to respond to this. If i say anything you don't like it will violate the forum rules and I'll be suspended. 

    I suppose my response to this should be best said as this information is not informative and does not help in regards to my issues as this route has been taken as mentioned multiple times with zero outcome. Thank you for not reading anything I wrote and for responding in a way that didn't help. 

    thank you for "trying" to help. Please try again. Maybe if you keep trying we can get a resolution. 

  • Elysian283's avatar
    Elysian283
    2 years ago

    did you ever manage to sort this? Having the EXACT same issue and it is incredibly frustrating

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