Community ManagerUnable to Download EA Play Games for EA Desktop
Hey all, we are aware that some users accessing EA Play through Xbox Game Pass are experiencing issues where they are unable to download or access EA Play games.
The team is aware of the issue and investigating.
In the meantime, if you are an EA Play member through Xbox Game Pass and running into this issue then the team recommends uninstalling EA Desktop from your system and then when next launching the Xbox App allow it to download and install EA Desktop.
Once done you should be able to access your EA Play games through the EA Desktop.
Thanks for your patience and we will update you with further information as we get it.
Darko
- INFO - Post Marked as Solution for Visibility
Hey everyone,
We've closed this thread because it's quite old and outdated and covered various errors in the EA app that aren't related and likely stem from different causes.
If you're facing the "There's a problem with your download" or "Something went wrong" error, report it here with the requested data on page 1.
For the "You don't have access" error, report it here with the requested data on page 1.
If your EA app indicates a game has been removed from your library (see below), go here.
Thanks.
