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EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

Unable to Download EA Play Games for EA Desktop

Hey all, we are aware that some users accessing EA Play through Xbox Game Pass are experiencing issues where they are unable to download or access EA Play games.

The team is aware of the issue and investigating.

In the meantime, if you are an EA Play member through Xbox Game Pass and running into this issue then the team recommends uninstalling EA Desktop from your system and then when next launching the Xbox App allow it to download and install EA Desktop.

Once done you should be able to access your EA Play games through the EA Desktop.

Thanks for your patience and we will update you with further information as we get it.


Darko

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