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EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago
Solved

Unable to Download EA Play Games for EA Desktop

Hey all, we are aware that some users accessing EA Play through Xbox Game Pass are experiencing issues where they are unable to download or access EA Play games. The team is aware of the issue and...
bug
mac
pc
  • EA_Leeuw's avatar
    EA_Leeuw
    2 years ago
    INFO - Post Marked as Solution for Visibility

    Hey everyone,

    We've closed this thread because it's quite old and outdated and covered various errors in the EA app that aren't related and likely stem from different causes.

    If you're facing the "There's a problem with your download" or "Something went wrong" error, report it here with the requested data on page 1.

    For the "You don't have access" error, report it here with the requested data on page 1.

    If your EA app indicates a game has been removed from your library (see below), go here.

    Thanks.

choupone's avatar
choupone
5 years ago
@EA_Blueberry I've tried it on my laptop. Doesn't work. It's account related.
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

@choupone 

I recommend contacting our Support team so they can take a deeper dive at your account if you feel it is account related. Our forum staff is limited on making any account changes for security reasons. I'm very sorry you're been having trouble downloading the games after trying all the steps we've been going through in this thread. Please keep us updated on the outcome when you reach Support.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

  • choupone's avatar
    choupone
    5 years ago

    @EA_Blueberry 

    I don't know what's wrong. You guys say I don't have EA play on my account despite everything I can see saying that I do.  

    I really don't know what I can do from my end. All of the support staff won't or can't help me.

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