Community Manager
Community ManagerI recommend contacting our Support team so they can take a deeper dive at your account if you feel it is account related. Our forum staff is limited on making any account changes for security reasons. I'm very sorry you're been having trouble downloading the games after trying all the steps we've been going through in this thread. Please keep us updated on the outcome when you reach Support.
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I don't know what's wrong. You guys say I don't have EA play on my account despite everything I can see saying that I do.
I really don't know what I can do from my end. All of the support staff won't or can't help me.
Community ManagerYou may want to check with Support to verify whether you have a Child account.
I have a child account on Xbox, why can't I access EA Play on PC?
As part of the platform safety measures for PC at Electronic Arts, child accounts don’t have online access and as a result won’t have access to EA Play.
