Community ManagerCommunity ManagerHey @Dabrudders would the accounts in question be underage accounts? If so then they will be unable to access online features of EA games: https://help.ea.com/en-sg/help/account/online-access-for-child-accounts/
Child accounts
Child accounts can’t play online modes for PC or Mac. They are also unable to access the EA Desktop or Origin Store, so they can’t have EA Play memberships or use EA Gift Cards.
Darko
Thanks for the reply Darko. Unfortunately not. Both older teens so full accounts with no restrictions.
I haven't tried to get EA Desktop working on my account yet as I want to update my email address first and I haven't got round to contacting an Advisor yet. I will do that, link my XBox account and see if I have any joy. I will let you know. Three accounts not working in the same house would be strange, I would think.
Community ManagerHey @Dabrudders for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to take a look at the accounts with you and advise you further.
You can contact our live support at help.ea.com.
To speak with a chat or phone adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Finally, you can choose to begin a chat or request a call back.
Darko
