Product: EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 2022.05.10 22:00
Summarize your bug I don't know what drug you guys make your devs take before starting their shifts, but since I'm editing a reply to a thread, I should NOT HAVE TO FILL OUT THIS FORM. But since it's mandatory... Well, I'll oblige. Your platform sucks and people can't download a game they are entitled to being able to without having to go through nonsensical workarounds.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? No idea: a handful of people from different regions are affected consistently with no apparent common reason.
What happens when the bug occurs? You can't download, specifically, Mass Effect: Legendary Edition and you get pissed.
What do you expect to see? Captain Shepard.
This method unfortunately doesn't work anymore for changing your app's region, it seems.
However, if you reached Step 6 and still can't change your region, try this:
6. Then Changing the region to UK. Don't close the EA app or do anything rash. Open Xbox app.
7. Search for Mass Effect™: Legendary Edition Click the colored "INSTALL" button so that the Xbox app summons the already open EA app like an elder brother telling the younger one to stop being stupid.
8. If your god(s) (if any) were merciful on you, you just might be downloading ME: LE right now, for reasons.
It worked here, at least, for whatever reason. Game Pass Ultimate, Brazil. ME:LE was also the only game for which download failed.
Good 'ole EA with its astonishing customer service.
EDIT: And the forums are also stupid, it seems: if you reply to a specific message, the interface doesn't either quote or link the replied-to message anyhow: only I know (and can look into here in the Edit menu) who and what I replied to. Which means everyone who reads this message of mine will be lacking context and thinking I'm insane! Neat!
I replied to @Laciuu's message on page 2 of this very thread, copypasted below:
"@Koala0nFire It worked for me as well. Thank you!
In my case, changing the region reverted to me being unable to download any game, that wasn't already in my collection.
So I did what I was doing earlier:
1. Reinstalling EA Desktop
2. Killing EA BackgroundServices in the task manager
3. Setting EA BAckground Services from automatic to manual in the Windows Services
4. Rebooting My PC
5. Launching EA Desktop without launching the Xbox app.
6. Then Changing the region to UK.
7. Actually being able to download ME: Legendary edition.
I'm unsure if any of the steps were unimportant, but it did work this way. Again - thank you!"
