Unable to download Mass Effect: Legendary Edition

@EA_Jason I may have not explained it well.

I'm suffering from the same issue as the others here, where I'm unable to download Mass Effect: Legendary Edition. It is the only game that I'm unable to download. I've tried all the solutions mentioned on the thread and none of them worked.

I asked about the region change only because one of the other members mentioned that by changing the location they were able to download the game, but that's not the main issue here.

Hope this explains it and let me know if you need any additional information from my side.

I fully understand @SirLockeLamora. I have sent up the examples of players being unable to download and install Mass Effect to the right teams to be investigated. 

The changing of regions is just a workaround that other players are using. If that function isn't available to you, then I'd have to ask you to create a new thread for it. 

Ideally I would only have 1 bug/issue posted per topic. Otherwise things get a little too disorganized on these forums. 

@EA_Jason , Hi, I'm from Israel and can't download the game as well, Is there any ETA on when we'll be able to download Mass Effect?

Thanks

Hey @ThreeBeta,

I just had a look for you and no updates have been provided, meaning that I don't have an ETA for you ☹️

There are some community workarounds in this thread that might work for you too. 

So this problem just isn't getting fixed, I see. 

This is disappointing, there's no intention to fix the problem? this is a paid service after all 

They got our money, so job's done. 

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@ThreeBeta wrote:

This is disappointing, there's no intention to fix the problem? this is a paid service after all 

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We are definitely looking into this @ThreeBeta., not sure why @Press_X_2Jason said otherwise. 

Hello @EA_Jason , 

I've been doing some tracing from my end, and I think the following would interest your support team. I have used Fiddler to trace all the background calls to your services when I try to download the game, and I can clearly see a Graph API error.

If I start the download from the Xbox app or the EA Beta app, the download gets stuck at the red refresh circle and it never starts to actually download. Looking at Fiddler I see the following error:

From the image above, I do see the reply coming from the EA servers with the message "INTERNAL_SERVER_ERROR". I don't know what 409 and Vault Entitlement Grant means to EA, but I'm sure they mean something to your support team.

I can more logs if you have a secure way for me to upload them to you and if it helps your team debug this case 🙂

Hello @EA_Jason, is there any update on this thread? :/

Hello 

I found a solution that worked for me . First I downloaded a VPN (I recommend proton it's free) then I changed my connection to the Netherlands and started the download. When the download started I turned off the VPN and downloaded it on my internet without the VPN. If the Netherlands doesn't work for you try connecting to another country and hope it'll work>

I just purchased ME:LE and I am having this issue! It's been a year since this thread and I am still having this issue? This Really needs to be sorted out! Especially when it's a game this expensive. I guess I'll try the Origin app and use that until it's shut down because it seem to be where I go whenever I have an issue with the EA app and it usually works.

Same here. Windows 11 and new pc. This game only work with Origin and not downloading with EA app. im in italy so i dont think i have region restriction either and first i tryed all the workarounds i could find on web but doesnt work.

I can no longer use Origin so I hope this issue and others are dealt with or will be soon..

here we are in 2024...this app is clearly flawed on some level. it's the only game i couldn't get to link through steam so i refunded it.

i bought it on EA to avoid the link and it refuses to even download. i'm in canada and the client doesn't allow me to change location so...i don't even know.

i've concluded, after both experiences, that whatever the download/app is trying to connect to cannot be completed.

i'm not knowledgeable in this field so i can't say if my side is blocked or the EA side is blocked but the signal

ain't gettin through.

update: the year is 2025...the collection is nearly 4 years old and still can't download.