EA SPORTS FC™ Team
@ThreeBeta wrote:
This is disappointing, there's no intention to fix the problem? this is a paid service after all
We are definitely looking into this @ThreeBeta., not sure why @Press_X_2Jason said otherwise.
Hello @EA_Jason ,
I've been doing some tracing from my end, and I think the following would interest your support team. I have used Fiddler to trace all the background calls to your services when I try to download the game, and I can clearly see a Graph API error.
If I start the download from the Xbox app or the EA Beta app, the download gets stuck at the red refresh circle and it never starts to actually download. Looking at Fiddler I see the following error:
From the image above, I do see the reply coming from the EA servers with the message "INTERNAL_SERVER_ERROR". I don't know what 409 and Vault Entitlement Grant means to EA, but I'm sure they mean something to your support team.
I can more logs if you have a secure way for me to upload them to you and if it helps your team debug this case 🙂
EA SPORTS FC™ TeamHello @EA_Jason, is there any update on this thread? :/
Hello
I found a solution that worked for me . First I downloaded a VPN (I recommend proton it's free) then I changed my connection to the Netherlands and started the download. When the download started I turned off the VPN and downloaded it on my internet without the VPN. If the Netherlands doesn't work for you try connecting to another country and hope it'll work>
