Forum Discussion

c782b2db9fd546a's avatar
3 years ago

Unable to launch Dead Space 2 PC game

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 01.02.23 16:56
Summarize your bug The problem is very multi-level and big. EA has very little guidance for these cases. The problems started when the Dead Space 2 game doesn't work at all and i try to play that game. On big problem is Microsoft Visual C++ Redistributable, beacuse some EA games or Origin not work at all with out that and game not install that. I need to know which operating system must be installed 32bit or 64bit and which software must be installed. As an example, Microsoft Visual C++ Redistributable installations, because this information may be missing from EA and they are absolutely mandatory for the operation of the game, even from EA's Origin platform I require these additional installations. I have all version from windows operating systems, but now this problem looks really bad.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? First I want to know what Origin platform is supported, if it is supported. EA Apps doesn't seem to work with Dead Space 2 because it says Your game failed to launch. An error on our end caused your launch to fail. Try again a little later. I noticed that I have two different EA accounts and it is due to changes that EA itself has caused.
What happens when the bug occurs? Dead Space 2 game has never started even once. Totall zero success try.
What do you expect to see? I do not know. Maybe EA decided to kill the Dead Space 2 game permanently for ever.

What is the problem with the Dead Space 2 game and what does it require to work with PC, because every single time the attempts end with the fact that apparently EA doesn't want anyone to play that game ever again.

8 Replies

  • I'm really starting to check this for new games, if EA wants to follow the same path. It's very strange, if singlepalyer games are killed by EA. My 1st game is Half-Life and that is very old and that game works today. EA wants to go a completely different path and define the time when the game can be played. I don't live in Russia and I'm not Russian, so that's not enough of a reason to prevent playing EA games.

    If this is EA's goal, then I don't want to continue buying EA games enymore, because I know where it ends.

  • I have been having the same issue with Dead Space 2, since EA platform took over.

    I have Dead Space (2008), Dead Space (2023), Dead Space 2 and Dead Space 3. All load except for Dead Space 2, for months now I have been sending error reports (5) to EA. There has been no response to having the game fixed, so players can play all 4 on their platform. The same error notice, that the problem is on their end. Then if they know why are they not addressing the problem. Your game failed to launch. An error on our end caused your launch to fail. Try again a little later.

    If anyone out there is having the same problem, do not waste your time, repairing, uninstalling and then reinstalling. Doing all that is useless, because the problem is on their end not ours.

    Done all that a number of times.

    Hope someone from EA tech support can fix their problem.

  • Well, I contacted a EA tech online over the Dead Space 2 does not launch. I have attached the transcript and in it is EA does not support this game anymore because it is too old.

    I followed the tech advice, and I cannot re-install the game for disc as it will not read it, so now I have lost it. Will now have to wait for the remake, if I am still alive.

    I am now finished with EA; will play the games I have until they die as well.

    Good luck to everyone try to get this game running, but do not waste your time.

    Aman (30/03/2023, 1:30:19 pm): Thank you for contacting EA HELP, my name is Aman, may I start with your first name please?
    Peter (30/03/2023, 1:31:35 pm): Peter here, dead space 2 will not launch, problem at EA end try again later. Happening for months, not only to me.
    Aman (30/03/2023, 1:31:39 pm): Hello, its nice to meet you. How may I help?
    Aman (30/03/2023, 1:31:59 pm): As I understand, you are not able to launch your game as it crashes when launched. Is that correct?
    Peter (30/03/2023, 1:32:49 pm): Just comes up with message, problem our end, try again later.
    Aman (30/03/2023, 1:33:22 pm): Thank you for sharing, is there any other message you see when you launch the game?
    Peter (30/03/2023, 1:34:25 pm): Your Game Failed to Launch
    Aman (30/03/2023, 1:35:04 pm): Thank you for providing the details.
    Aman (30/03/2023, 1:35:24 pm): I am pulling the details for you, please allow me a moment.
    Peter (30/03/2023, 1:35:45 pm): An error at our end caused your launch to fail. Try again a little later.
    Aman (30/03/2023, 1:36:47 pm): Thank you for sharing the information.
    Aman (30/03/2023, 1:38:13 pm): I have checked and I see that the online services for this game has been discontinued due to being old.
    Peter (30/03/2023, 1:38:49 pm): I have ran repair, un-installed and reinstalled, been on the ea answers site and no one can get the game to launch
    Peter (30/03/2023, 1:40:10 pm): So how do we play the game that we purchased, I have been playing Dead Space 2008 and it works
    Aman (30/03/2023, 1:40:37 pm): Could you confirm if you are trying to launch the game on Steam?
    Aman (30/03/2023, 1:41:28 pm): I am sharing some steps for troubleshooting this issue.
    Peter (30/03/2023, 1:41:34 pm): I am try to launch it from the EA site
    Aman (30/03/2023, 1:41:40 pm): Please follow the steps.
    Aman (30/03/2023, 1:42:05 pm): Go to the game folder, right click on dead space2, click properties, than compatibility, select run as administrator and apply. Than change the name of dead space2 to dead space2.exe
    Peter (30/03/2023, 1:42:57 pm): Will do
    Aman (30/03/2023, 1:43:29 pm): Thank you, if still you face the issue.
    Aman (30/03/2023, 1:43:39 pm): I would request you to please raise this issue on our public forum by going on to answers.ea.com and our technical team would pick this up and investigate in order to fix the issue in question.
    Peter (30/03/2023, 1:44:49 pm): Have you seen how many members of answers ea have been trying to get the problem fixed
    Aman (30/03/2023, 1:45:09 pm): Yes, I have checked this information.
    Aman (30/03/2023, 1:45:35 pm): Please try the steps and I will raise this issue form my end as well.
    Peter (30/03/2023, 1:49:04 pm): I am in the folder, but there is no compatibllity to click on
    Peter (30/03/2023, 1:49:45 pm): Sorry found it
    Aman (30/03/2023, 1:49:47 pm): Could you right click and go into properties?
    Peter (30/03/2023, 1:51:21 pm): missing file ssleay32.dll
    Aman (30/03/2023, 1:51:48 pm): This is the reason for the launch error.
    Aman (30/03/2023, 1:53:15 pm): If User32. dll error message appeared during or after you installed a program, a hardware component, or a driver, uninstall the program, the hardware component, or the driver. Then restart Windows, and reinstall the program, the hardware component, or the driver.
    Peter (30/03/2023, 1:55:50 pm): So I have to un-install the game, restart windows and download the game agian, is that correct
    Aman (30/03/2023, 1:56:24 pm): Yes, before that you need to check the drivers on your PC.
    Aman (30/03/2023, 1:56:39 pm): For this go to device manager and there select drivers.
    Aman (30/03/2023, 1:56:53 pm): It will automatically show all the drivers status.
    Peter (30/03/2023, 1:57:04 pm): will do
    Aman (30/03/2023, 1:57:21 pm): I hope it works for you.
    Aman (30/03/2023, 1:57:27 pm): Apart from this, is there anything else that I may assist you with today?
    Aman (30/03/2023, 2:01:19 pm): Are we connected?
    Peter (30/03/2023, 2:01:50 pm): What am I looking for in device manager
    Aman (30/03/2023, 2:02:04 pm): Check for drivers
    Peter (30/03/2023, 2:05:32 pm): There is a lot, I do not see drivers,
    Peter (30/03/2023, 2:06:06 pm): keyboard, monitors etc
    Aman (30/03/2023, 2:06:13 pm): Yes, that si why I requested to uninstall the game and then restart your PC in safe mode.
    Aman (30/03/2023, 2:06:22 pm): Then check this.
    Peter (30/03/2023, 2:08:11 pm): will un-install and restart now.

  • hammo67's avatar
    hammo67
    2 years ago

    Not the fix I was hoping for, but I just purchased a new copy of Dead Space 2 from my Steam account, and it launches and plays great. Through Steam. If you want to experience the game again this appears to be the only solution. I haven't found any blogs or forums where anyone has had any success getting past EA`s fail to launch error on their side issue. Dead Space 3 works via the EA app, and I haven`t tried my old copy of the Original dead space yet. but everyone is reporting that it works. Must be something to do with the redistribution software embedded in our old original copies that cannot be rewritten or bypassed. It's not the best having to purchase it twice. But it's a hell of a great game. In the UK its priced at £17.99. 

  • As I have listed previously, Dead Space 2 as of today will not launch from the EA platform or the exe. file. I have used my disc which does not work now and tried downloading. Still today I cannot launch the game. I believe EA has taken it off the platform, getting people ready for a new Dead Space 2 version. I am now up to 600 hrs. of playing Dead Space 2023 version on hard.

    I would like to continue to 2 and 3, but it's not going to happen. EA have not answered any of the error reports, except the on-line chat I had which is listed. Dead Space 2008, Dead Space 3 work, but not 2, and it has been over a year now and EA will not give answers or fix the game.

    I do not even look at any of their games anymore, EA's is losing it's Dead Space customers.

  • Amoglol's avatar
    Amoglol
    2 years ago

    Is your first game working? Because that isn't working either. It's been a month since I've had it on steam and i can't even refund it. They need to get this working

  • Dead Space (2008) works, Dead Space (2023) works, Dead Space 3 (2013) works, only Dead Space 2 (2011) does not work. As you can see from the dates it is the middle one that will not work. I have downloaded Dead Space 2 a number of times from EA platform and it still does not work. I have given up trying to get it going and EA support is useless in having our game fixed. As stated in my previous tweets, Dead Space 2 has been removed from their servers, so no one can play it. Why have they not removed Dead Space 2008 as they have replaced it with 2023.

    Either forget about using or playing EA games or just wait for the future Dead Space 2 to be released, might not be in my life-time.

    DO NOT WASTE TIME OR MONEY ON DEAD SPACE 2

  • My experience with EA support has soured me on EA forever. I will NEVER buy another EA product.

    Its a long read but this is my "customer experience" with their support process. Its almost comical if it wasn't so sad.

    This isn't a DS2 issue...its all on EA. It ran fine on Origin...I read that it runs fine on Steam but I refuse to pay $20 for a product I purchased years ago and ran fine on Origin before EA bought it.

    PS the 7th support person just emailed me with more of the same crap

    Aman,  I know you are just trying to do your job but the EA support process is broken...completely.
    Or this process is intentional to completely frustrate your customers.
     
    You are the 6th person to respond.
    I don’t think any of you actually read my emails.
    Responding to your suggestions...
    1- Verify games files;
            done this many times...its only Dead Space 2 that is at issue
    2- Reinstall the game.
        done this many times...its only Dead Space 2 that is at issue
    3- Reinstall or repaired the EA app
        done this many times...its only Dead Space 2 that is at issue
    4- Disable antivirus and firewall.
        done this many times...its only Dead Space 2 that is at issue
    5- Launch the game via STEAM, EA App and the .exe;
        not licensed on Steam...otherwise done this many times...its only Dead Space 2 that is at issue
    6- Update windows and graphics driver.
        everything is current
    If you still face the same issue please refer to the link mentioned below:
    2. https://help.ea.com/en/help/pc/pc-graphics-troubleshooting/
        as I said...it isnt graphics...
     
    Including my last couple emails for continuity....
     
    Anand,
    You are the 5th support person to get involved now.
    Did you even read my latest email?
    None of the items you listed below are applicable.
    I have uninstalled and reinstalled everything numerous times.
    There are no download issues.
    Cleared cach, temp files,  cleaned the registry and more.
    This isnt a graphics issue.
    There are no background apps running.
    Games are not crashing.  DS and DS3 run fine.
    DS2 just will not launch and the EA app says its EA and try later.
    How about you just send me a Steam license key or give me $20...what its selling for now.
     
     
    My last email...answered the agents items point for point.
     
    Thank you Lailit.
    You are the fourth and hopefully last EA support person.
     
    I have CCleaner installed and use regularly.
     
    Origin was previously uninstalled.
    Dead Space 2 uninstalled using CCleaner
    Uninstall of EA app using CCleaner failed.
    Used Control Panel to uninstall.
    EA Anticheat was not installed.
    Ran  CCleaner Custom Clean and removed all temp files.
    Ran CCleaner Reg cleaner and removed a number of EA Origin and DS2 entries as expected.
    Subsequent scan showed nothing more.
    Installed 2015-2022  14.38 version of VC++.  I had 14.36 installed.
    .Net Framework 4.8.1 installed.
    Windows and GeForce drivers are current
    Reinstalled EA.
    DS2 and DS3 plus others were missing from my library...this happened before.
    Total 16 games.
    Restarted EA app and they appeared correctly.
    Total 21 games now and DS3 was installed
    NOTE: how do I stop the app from minimizing when I close it?
                I do NOT want it running when I close it!!
                I have to end task EA then restart to get them to appear correctly
    Installed DS2 yet again.
    Launched DS2....same error...Failed to launch game....error on our end.... etc
    Why is this happening to so many and yet EA apparently cannot figure out why??
    Why should I have to use Origin if EA replaced it??
    So I downloaded and installed Origin from the link you provided but it seems EA insists that I use the EA app.
    So now you want me to report it to the EA Forum??
    What will that do for me?
    Aren't you the EA technical support group responsible for supporting the EA application?
    My “customer experience” has been very disappointing up to this point...and I’m being kind saying that.
     
    Ghandi,
    Yes,  EA made me install the EA app to replace Origin.
    As I wrote in the ticket  the first Dead Space in my library installed and ran just fine under EA.
    Now I would like to move on to DS2 and then DS3.
    You are the third agent to be working on this ticket now.
    There is no continuity of support on a ticket.
    I find myself repeating information already provided.
     
    This is becoming frustrating.
     
    Hello Shantanu.
     
    It was in the Origin app probably at least a few years ago.
    I searched “dead space 2 failed to launch” and found all kinds of hits from over a year ago.
    Lots of frustration back then....couldn’t find an actual solution though.
     
    You should reply with history
     
    Steve
     

    Hello Ronit.

    Email address is

    Platform is PC

    I believe the id is  actually  Varth_Daderski

    I am not “having issues with the email that is linked to my EA account.”

    This is the ticket I opened

    Message: I keep getting message "failed to launch game....try later"

    I set EA to run only as admin per online advice downloaded a couple times

    Dead Space original ran just fine (without using run as admin)

    I purchased this product back in 2011 when it was released..on disc and later converted to digital under the Origin app.

    Always worked there but forced to load and use EA recently to play Dead Space again.

    Looking at the web I see that my issue has affected many others

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