Unable to Launch The Sims 4

Question

Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post) 9618260f-940f-413e-910c-273751b1eae5Which client functionality are you experiencing this bug with? Launch GameWhen did this happen? (dd.mm.yy hh:mm) 19/03/2023Summarize your bug Unable to launch the Sims 4 game. Every time I try it comes up with an error saying: Your game failed to Launch 'An error on our end caused your launch to fail. Try again a little later'How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Click the play button next to the game information. It will ask for administrative privileges and then will try to launch the game.What happens when the bug occurs? The game does not launch and closes the window.What do you expect to see? I expect the game to load.‌This has been occurring since I downloaded the latest expansion pack; Growing Together. I was able to play it for a day without any issues then the following day it would not load.&nbsp;I have spoken with EA help desk a few times and they have said this issue is affecting many users but no one was able to give me a time scale for how long it would take to fix.&nbsp;I had hoped the update last week would fix the issue but nothing has changed; I still can't launch the game. I have tried everything, shy of uninstalling the game to get it to work but I don't want to uninstall unless I know this will fix the issue. I have quite a few expansion packs for this game, so I know it will take hours to reinstall.

ea_solaire · Answer

Hey there&nbsp;@Stacey0593,

Please run through the following steps to help clear up this error:

Open task manager, locate&nbsp;EA Background Service, and end task
Clear the cache for the EA app
Run the EA App as an administrator&nbsp;
Check for any background applications blocking the EA App

Be sure to keep me posted on how this works for you!&nbsp;

stacey0593 · Answer

Hi,I've tried all of the above and nothing seems to be working.&nbsp;Is it worth trying to uninstall the game? I bought the game and its expansion packs on Origin, will this have impact if I try redownload the games on EA? Will they still be available to download?

ea_solaire · Answer

@Stacey0593&nbsp;

As long as you're logging into the same EA account that you bought all your games on originally, you can redownload them as many times as you like with no issues. However, it sounds like you have a program, firewall or anti-virus blocking the game or EA app from launching.&nbsp;

Let's try lowering your User Access Control Settings following these steps:

Close the EA app
Click the&nbsp;Windows&nbsp;button and type "UAC" in the search field
In the&nbsp;User Access Control&nbsp;window, click and hold the slide bar —slide it to the lowest setting available
Click&nbsp;Okay&nbsp;the bottom of the window
Open the EA app client and try launching the game again

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Unable to Launch The Sims 4

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