what error code INST-14-2 means
i've tried install the sims on EA cant launch and unistall it, the install on steam, when i repair the EA it comes error code. how i solve this? i have search in this forum but i cant found the solut...
Forum Discussion
EA_Leeuw
Community Manager
Community ManagerHi there,
Thanks for your post. Error code INST-14-2 is typically related to a corrupted EA app installation or a conflict between Steam and the EA app. Let's see if we can get it fixed.
Step 1: Close Everything
- Completely close the EA app and Steam.
- Open Task Manager and make sure neither is still running in the background.
Step 2: Clear the EA App Cache
- Press Windows + R
- Type: %localappdata%\Electronic Arts\
- Delete the EA Desktop folder
- Press Windows + R again
- Type: %appdata%
- Delete the EA Desktop folder there as well
- Restart your PC
Step 3: Reinstall the EA App
- Uninstall the EA app from Windows Apps & Features
- Restart your PC again
- Download and install the latest version of the EA app
- Launch Steam first, then launch The Sims from Steam
Important Checks
- Make sure Steam and the EA app are installed on the same drive
- Run both Steam and the EA app as Administrator
- Ensure Windows is fully updated
If the issue continues, please let us know:
- Are you using Windows 10 or 11?
- Does the error appear during install, repair, or launch?
- Are Steam and the EA app installed on different drives?
We’ll take it from there and try to get this sorted.
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