its been nearly 3 weeks since my daughter had to download the ea app, since this change she has not been able to launch either ea app or the sims 4, i found in the log files an error that reads "10 [2023-02-19T11:15:59.170Z] PID: 26068 TID: 24568 ERROR (eax::components::gameLocalServices::GlsComponent::handleQtApplicationReady) An unrecoverable error happened when starting the app, handlers are not initialized."
i have been in discussion with EA an apparently this is the global fault that is affecting millions of players, completely unforgivable that it has taken this long and still going to resolve