Forum Discussion

Rising Newcomer

2 months ago

Solved

🗿 main account takeover, no way to contact support 🗿🚨

Hello, Back in 2024 another account of mine got taken over, and thus banned for that. I regained access and am currently the only one being able to login. Appealing on the banned acc does not work...

EA_LunardustCat
2 months ago
Hello, sorry to hear about your situation.

Please use this webform to contact our support. Fill out the form with as much detail as possible, then select Submit. After that, select Email Us.

If you’d like to contact a human advisor through live chat, please use the Contact Us button at the bottom of the EA Help page.

The chatbot pop-up is mainly there to collect your details first so the case can be routed properly. It is meant to gather the information an advisor would usually ask for upfront and help reduce back-and-forth. Please make sure you’ve selected the correct account-related issue category. Thanks.

Ubislop

Rising Newcomer

2 months ago

Update: I tried the Contact Us button again and this time it worked. I finally got to chat with a human and it went very smooth. My acc is now unbanned and working again!! Ig this time I tried it within working hours (which makes a lot of sense lol).

TLDR: EA support does in fact exist 🗿

ip1ckle

Not applicable

2 months ago

bro can you just tell me how you got it unbanned? I'm just having a bd time with the appealing team and customer service. It's more of trust me, bro

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