Account hacked, EA support wont help

Question

Recently i woke up to my email hacked and a couple notifications on my phone alerting me of password changes, and my EA account was one of them. Ive gone through 3 different support cases and in each i just receive the same copy and paste messages. In my latest chat today the agent even said "however, you were pretty close to the correct details" and i dont know what else i can do on my end, ive sent every receipt for every game on the account, screenshots of all the profile info for my steam, epic, and xbox accounts, provided my ip address, physical address, birthday, phone number, and even when i played last on&nbsp; the account and what i played, but thats only "pretty close".&nbsp; Ive never even bought a game directly on EA, i just want the account unlinked so im not losing over $100 on all my games...

ea_cuervo · Answer

Hi there,&nbsp;
The EA Help support team can only make account changes for you if you pass the account verification process. I understand it might be frustrating if you cannot pass the verification, but this is necessary to keep the accounts safe. Alternatively, you can also try to recover the account yourself by following the steps in this article:&nbsp;
What to do if your EA Account has been hacked.

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Account hacked, EA support wont help

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Update on 5/27/25

The EA account linked to my PS account is disabled

BANNED ACCOUNT AS I LOGGED IN IN MY FRIENDS ACCOUNT.

To all staff and those involved.

MY EA ACCOUNT GOT HACKED