Community ManagerHey l-chakra-l,
If you're not able to see any violations in your Penalty History, you're likely signed in to the wrong EA account. It might be worth trying a different login method or email address before checking your penalty history again to see if anything appears.
Once you've located the account with the ban, you'll want to follow the steps on this page to create an appeal. Our ToS team will be able to review your case upon receiving the appeal, and they'll reach out through email when the review is complete. Please note that appealing is the only way to have an account action addressed, as the ToS team is the only team with the right tools and records to investigate.
Let us know how it goes, thanks!
I did switch to the correct account as I had the same suspicion. It also has no bans on record, therefor I can't submit an appeal.
Community ManagerHey l-chakra-l and Jidds95,
Just to confirm, if you navigate to your connected accounts page, are you able to see the platforms that you usually play with?
It's not uncommon to accidentally create a different account over time, and it can happen without players meaning for it to. So please try signing in using the different login methods available, like Xbox, PlayStation, Google, and Steam. With each login, check your Penalty History and connected accounts to see if it populates. Another check is to fill in this form to see if the 'Email us' option appears in the self-serve section after being redirected.
It might seem a bit repetitive, but we want to make sure you're on the right account, as that's the most common reason players can't find the violation in the Penalty History tool.
Please let me know once you've checked, and if the page still shows no violations and the redirected form shows no option to email. We can continue from there, thanks!
Community Manager
