APEX LEGENDS WHITE SCREEN ISSUES ON PS4

Hello EA Support,

I’m having a serious issue with Apex Legends on my PS4 after the recent PlayStation system software update.

When I start the game, it shows the initial loading screen, then freezes on a completely white screen for a few minutes.  
After that, one of the following happens:
- I get PS4 error code WV-33907-2, or  
- The game shows “There’s been an error. Your request cannot be completed. Service limitations apply.”

Here’s everything I’ve already tried:
• Restarted my PS4 and cleared cache  
• Changed DNS (8.8.8.8 / 8.8.4.4)  
• Rebuilt database in Safe Mode  
• Signed out/in of PSN  
• Checked PSN and EA server status (both online)  
• Unlinked and relinked my EA and PSN accounts  
• Deleted Apex Legends saved data (without reinstalling the full game)  

Despite all of this, the problem still occurs every time I launch Apex Legends.  
It seems like my EA account connection might be soft-locked or corrupted after the update.

Could you please check and reset my EA account link with PSN, or remove any service limitation on it?

Thank you very much for your help.