Forum Discussion

GorgutzWaaagh's avatar
GorgutzWaaagh
Seasoned Newcomer
21 days ago

Are the forums for games just dead?

What purpose does the forum or any "support" entity of EA even serve? In the information age, you cant get prompt responses on game-specific forums here, and of all the threads I have read in this ar...
advice
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EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
17 days ago

I think you are confusing a support site with a community site GorgutzWaaagh​.

Direct 121 support is provided by our live support

On the forums we are community driven, it's about creating a space where players can help players and there's also a number of us CMs here to help where and when we can.

We cannot get to every post but we try to get to as many as possible and support where we can.

Darko

GorgutzWaaagh's avatar
GorgutzWaaagh
Seasoned Newcomer
9 days ago

Well the support site links directly to this forum, so I fail to see the distinction. The support site is exclusively an AI that directs you away from the support site. If its EA's prerogative to delegate support back to community managers, id encourage you all to just quit so that at least the entire structure collapses.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    8 days ago

    The support site is full of help articles GorgutzWaaagh​ and you can speak with our live support team there who are not AI.

    If you need help with an issue then we are happy to help but you need to share information with us.

    Darko

    • GorgutzWaaagh's avatar
      GorgutzWaaagh
      Seasoned Newcomer
      9 hours ago

      Sorry, my frustration led me to not be specific. Im stuck being unable to launch dead space 3 specifically. Every support function I try to use regarding that game specifically seems to lead back to the forum where I've not received any response for my question; thus leading to me posting here in further frustration. 

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