Been waiting on chat support for over 6 hours

Same here - it is ridiculous, they need to acknowledge the problem and do something about it. I've been waiting over 12 hours for an agent to respond. I can't sit at my computer waiting for someone to respond. The estimated wait time is completely inaccurate and changes with wild fluctuations in the estimate. I was out of the room, returned to my computer and finally an agent had responded and then promptly closed the chat. So now I have had to start all over again.

Whoever is in charge of the chat support needs to give their head a wobble and sort out the mess that it is. It can't be good for the agents either as they are probably just receiving loads of idle chats where the customer has given up waiting and doing life things instead of staring at the chat for hours on end.