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e1d004836b06b134's avatar
e1d004836b06b134
Rising Newcomer
25 days ago

Cannot reset password, EA will not help (unless you want to wait HOURS for them)

I have tried to log in to my account using my ID but cannot find the password. And when I try to reset it the password wants to go to an OLD email that has not been in use for YEARS. Trying to get help from EA itself is useless as they simply refer you back to the same pages for resetting passwords. I tried that ‘chat’ but it has wait times of over 4 hours and they apparently expect you to WAIT at your computer for all that time if you want help. Trying to get help through the email provided by the site was also useless as it simply prompts them to open a chat window, and if you haven’t responded because you can’t wait upwards of 4 hours for them to respond, they close the chat. I’m appalled at the poor customer service of EA.

2 Replies

  • Despite numerous attempts to reset this account, which appears to have been hacked and the password changed, it remains blocked and impossible to access. I am now wanting to delete the account entirely and kick EA Gaming to the curb as they apparently have no interest in helping players recover accounts. All I get is this ‘please double check your account information and try us again’ nonsense. Well I’ve done that 4 times and still have no access so EA can forget it, they have lost a customer.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    21 days ago

    Hi there, 

    Unfortunately, if you don't have access to your account and cannot make any changes yourself, account-related issues like password recovery and email access can only be resolved by EA Help, as we're unable to assist with those through the EA Forums. We know the wait times have been unusually long, and that’s largely due to the beta releases this week, which have increased support demand.

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