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tom21423's avatar
tom21423
Seasoned Newcomer
8 days ago
Solved

Can't Access EA Account – Email No Longer Available

Hello,

I’m having trouble accessing my EA account. I know the email address linked to the account ([edit: email address removed]) and I also know the correct password. However, the email account has been deleted, so I no longer have access to it.

When I try to log in to my EA account, a verification code is sent to that email address, which I cannot access. Because of this, I am unable to complete the login process.

I would appreciate your help recovering access to my EA account or updating the email address associated with it. I am happy to provide any information needed to verify my identity and ownership of the account.

Thank you very much!

account info
account linking
  • EA_Aljo's avatar
    EA_Aljo
    8 days ago

    Hi there. We're not able to help with account related issues over the EA Forums. Please follow the instructions here for opening a case with an advisor so they can assist. Thanks!

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  • tom21423's avatar
    tom21423
    Seasoned Newcomer
    8 days ago

    probleem is my PSN Account Linked to Deleted EA Email [REMOVED]

    Edit: Removed email address. Do no post these on public forums. -CM

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    8 days ago

    Hi there. We're not able to help with account related issues over the EA Forums. Please follow the instructions here for opening a case with an advisor so they can assist. Thanks!

  • tom21423's avatar
    tom21423
    Seasoned Newcomer
    8 days ago

    been trying to contact EA support for two days ,and  still no response

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    8 days ago

    Please contact an advisor as I mentioned previously to get some help with this. Thank you.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    8 days ago

    What is happening when you try to open a case?

  • tom21423's avatar
    tom21423
    Seasoned Newcomer
    8 days ago

    "Google Chrome didn't open the chat. I used another browser and was able to fix the issue."

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    8 days ago

    Great. Glad to hear it. If you have any other issues, please reach out again. Thanks!

  • sctci8sqxlnp's avatar
    sctci8sqxlnp
    Seasoned Newcomer
    7 days ago

    It happens that sometimes our account email and password are correct but sometimes there is an issue with the username and sometimes with the password. Please check in detail. It may be that you are giving a space in the password, that is why you are not getting logged in. To know more, you can go here.

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