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Feydaqin's avatar
Feydaqin
Seasoned Newcomer
4 days ago

Cant create support ticket for account unlink

Account was linked before but for some reason it got unlinked and now when trying to link my EA account to xbox gamepass it says it cant because its linke to a account that ends with disabled.ea.com or something like that but when trying to login in via the xbox login i am told that no account is linked to this account 

my EA account works fine seperately and no message about why it was unlinked from either xbox or EA 

and while i can create and submit a support case nothing happens when clicking submit it just acts like a case was created but looking under my cases i see nothign has been created 

 

how do we open a new support ticket to get the account unlinked from this bogus disabled account 

 

3 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    14 hours ago

    Hey Feydaqin​ try hitting reset password in the log in page and enter the email associated with the EA account. 

    This should get you sorted 

    Darko

  • Feydaqin's avatar
    Feydaqin
    Seasoned Newcomer
    9 hours ago

    Nope tried that several times ea account working fine but linking does not says it’s disabled so need to get support to either re-enable account or unlink it from Xbox gamepass very annoying and no idea or indication why it stopped working just suddenly stopped working

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