Issues with Linked EA Account After Steam Hack

Hello,

I’m reaching out to share my frustrating experience and hopefully find a resolution or advice from others who may have faced a similar issue.

I purchased a game (Need for Speed Unbound) on Steam during winter sales. Haven't launched it since. And now I decided to play it. But when I try to launch the game, it logs into an EA account that I don’t recognize at all. I suspect this is a result of my Steam account being hacked some time ago (around May 2021), during which the hacker might have linked their own or a hacked EA account to my Steam profile.

I contacted EA Support and after a detailed conversation, they confirmed that they don’t have the tools to unlink or fix the issue on their end. The best option EA suggested was to reach out to Steam Support to request a refund through Steam. However, since I bought the game almost a year ago, Steam won’t allow for a refund. So it means, I bought a game for a stranger or a hacker.

In addition, EA Support mentioned that it’s not possible to contact the owner of the linked EA account, which leaves me feeling stuck. 

Has anyone else faced a similar situation with a hacked Steam account or linked EA accounts? If so, how did you resolve it? Any advice would be greatly appreciated. Also, if EA Support happens to update the situation in the future, it would be great to be informed. 

I don't want it to become a next-level hacking method (hacking steam accounts, linking own EA accounts to farm games accidentally purchased) so I hope this gets a solution fast