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Rainers700's avatar
Rainers700
New Novice
2 months ago
Solved

Can't receive a verification code

Hello! When I want to play FC26 or NHL26 it asks me to verificate my EA account, but i do not receive any email to verificate. I tried logging in to ea website, but i can't, because i can't receive an E-mail. I can log in to my xbox, google, microsoft account, but can't log in to my EA acc. So i wondering, can i somehow recover my EA account, because i can't link any other EA account to my XBOX account - it says that i already have connected EA account and can't connect other.

  • Hey Rainers700​,

    Maybe this is a silly question, but I don't suppose those emails are being routed to your spam or trash folders? If you have multiple email addresses, I'd recommend checking them all, just in case your EA account is linked to a different one than you think.

    If you want to change the email address on your account, you can always reach out to our live support team. They'll be able to take a look at how they can help you recover your EA account.

3 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey Rainers700​,

    Maybe this is a silly question, but I don't suppose those emails are being routed to your spam or trash folders? If you have multiple email addresses, I'd recommend checking them all, just in case your EA account is linked to a different one than you think.

    If you want to change the email address on your account, you can always reach out to our live support team. They'll be able to take a look at how they can help you recover your EA account.

  • Rainers700's avatar
    Rainers700
    New Novice
    2 months ago

    Naa, i didn't receive e-mail in any of the folders. Will try to contact to live suport.

  • Rainers700's avatar
    Rainers700
    New Novice
    2 months ago

    Is there any live support, where i can chat with people, not AI? Because that site does not help me with my problem. :'(

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